Help

Write to us

support@cubclimb.ca. A person reads every message. If it is about a puzzle, tell us which section and grade, and what the puzzle said.

The app is locked on a new iPhone or iPad

Sign in with the Apple Account that bought it, open the app, and it unlocks by itself. If it doesn’t, go to the grown-ups’ screen that appears after the free puzzles and tap Restore a purchase. Purchases are never charged twice.

Cancelling an older monthly plan

The season pass is a one-time $14.99 purchase that never renews, so only a monthly plan bought before it needs cancelling. On the iPhone or iPad: Settings → your name → Subscriptions → Cub Climb → Cancel Subscription, or manage it on Apple’s site. You keep the app until the end of the month you paid for, and nothing is charged after that. The one-time purchase never renews, so there is nothing to cancel.

Refunds

Apple handles every payment in the app, and only Apple can give a refund; we can’t, and we aren’t told when one is made. Ask at reportaproblem.apple.com.

Brothers and sisters

One purchase covers everyone in your Family Sharing group, on their own devices. Each device keeps its own child’s progress.

Progress

• ◆Progress is kept on the device, not in an account. We don’t have accounts, so we can’t move it or recover it.
• ◆Moving to a new iPhone or iPad from a backup brings it along. Deleting the app removes it.
• ◆The website doesn’t know what happens in the app, and the app doesn’t know about the website.

Stopping purchases

To stop purchases on a device entirely, use Settings → Screen Time → Content & Privacy Restrictions. Family Sharing’s Ask to Buy puts every purchase in front of you first.

Privacy

Neither the app nor the website sends us anything about your child. The details are on the privacy page.